We’ve Got Your IT Covered, Day and Night, Every Step
What’s Included
- Engineer-Level Ticket Logging
- Prioritised Response Times
- System Health Monitoring
- Remote Troubleshooting
- User and Device Support
What Makes Our Managed IT Services Stand Out
Our Managed IT Services are built to prevent problems, respond fast, and keep your business running smoothly. With round-the-clock support and expert care, we’re here when you need us most.
24/7 Expert Helpdesk Access
Speak to real, friendly IT professionals anytime—no bots, just fast, human support when it matters.
Proactive System Monitoring
We constantly monitor your network to detect and fix problems before they affect your operations.
Rapid Issue Resolution
Most issues are handled within minutes. When needed, we escalate and act on-site without delay.
Dedicated IT Account Manager
Work with someone who understands your setup and goals—your direct line for tailored support.
Plain-Language IT Guidance
We explain tech in a way that makes sense, so you stay informed without getting overwhelmed.
Customised IT Support Plans
From simple systems to complex infrastructures, we tailor our service to meet your exact needs.
How It Works
- You can log any requests or issues over the phone, by email or using our secure online portal.
- You can also use the portal to track your requests as they are dealt with by our experts.
- Your ticket will be logged by an experienced engineer.
- Many IT companies just employ staff to answer calls and enter the tickets. We believe this wastes your time.
What clients say about our Managed IT Services
Frequently Asked Questions
What are Managed IT Services?
Managed services is the proactive practice of outsourcing IT management responsibilities and functions. By taking a proactive stance with your network security, systems, and application patching, and by employing comprehensive backup and recovery services. Our Managed Services provides businesses with 24-hour monitoring to immediately identify and correct potential issues as well as to provide remote and onsite maintenance and support.
Why do I need Managed IT Services?
Every business of every size in every industry must take a proactive approach to IT management in order to increase productivity, reduce downtime, improve cybersecurity, and achieve better cost predictability.
What are the benefits of Managed Services?
One of the biggest benefits of managed IT services is the cost savings that businesses experience by making business IT support costs more predictable and manageable. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, and state-of-the-art cloud storage and hosting.
What size business is a good fit for Key Insite?
Any business can benefit from Managed Services with Key Insite, but we are especially well-suited to small and medium businesses that cannot cost justify having a full IT staff on payroll or cannot afford a CIO. Any business that is looking to strengthen their security, develop powerful business continuity processes, and work with a dedicated partner and virtual CIO will benefit from Key Insite’s services.
What industries does Key Insite serve?
Key Insite serves most industries, as business technology is common across industry verticals. We also have specialized knowledge in the legal, property, construction, security, health and beauty and healthcare industries that make us a particularly strong partner.
Does KeyInsite provide afterhours emergency support?
Yes, KeyInsite provides 24/7 support 365 days a year.
What kind of service response can I expect?
Key Insite guarantees 1-hour response but the typical response is measured in minutes.
Does KeyInsite provide hardware and software?
Yes, we can supply all major makes of both hardware and software usually at cheaper prices because of our buying volumes.
Does KeyInsite help manage my IT assets including hardware and software?
Yes. KeyInsite takes a proactive approach to managing IT assets, including managing the life cycle of hardware and ensuring updated licensing and patching of all software.
What differentiates Key Insite? Why Should I Choose You?
KeyInsite is a committed partner with a strong focus on service. We pride ourselves on our ability to understand your business and your customers so that we can customize our service to you and ensure that you are able to provide that same commitment to your customers. We are dedicated to providing predictability of service, cost certainty, and responsiveness. Our organizational maturity, extensive senior talent, expertise, and effective systemswill help you achieve your business goals.
How much does Managed Services cost?
KeyInsite don’t do off the shelf pricing packages. We offer an individually tailored solution for all our clients. Our Managed Services are therefore priced as a bespoke support package created and adapted to your needs.
Does KeyInsite support the Cloud?
KeyInsite provides private, secure cloud services (as well as public cloud services through ??) We offer hybrid choices that best meet your company and your budget needs. See more in our Cloud Services FAQ.
Does KeyInsite have colocation?
Yes. KeyInsite has servers, storage, networking and security that allows us to deliver standard and customised IT services and can ensure data and system residency.
What geographic area do you support?
KeyInsite is based in Slough, Berkshire and supports the South East of England. We support clients predominantly in Berkshire, Buckinghamshire, Hertfordshire, Middlesex, Oxfordshire and Surrey but also some of our clients’ international offices.